| Job Title: |
|
Customer Services Representative |
| Category: |
|
Client Services |
| Job For: |
|
Student |
| Total Positions: |
|
4 |
| Job Location: |
|
Karachi |
| Gender: |
|
Both |
| Age: |
|
19 to 25 years |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Intern/Student |
| Minimum Experience: |
|
Fresh year(s) |
| Required Travel: |
|
Not Required |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Jun 13, 2014 |
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| Job Description: |
- Provide full suite of TCS customer service offerings (e.g. product enquiries, shipment status, tracking etc) to all parties contacting TCS via the customer service hotline
- Ensure procedures are strictly adhered to and critical issues are highlighted to the supervisor/team leader for advice
- Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services for customers when opportunities arise during the course of interaction
- Enhance service experience in TCS by excercising professionalism and empathy when dealing with customers
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| Required Skills: |
| Windows, Customer Service Excellence standard, Customer Interaction Management (CIM), MS Excel, MS Outlook, Team Player |
| Company Information |
|
|
Company Name: TCS Private Limited
Company Description:
Almost three decades into its existence, the TCS brand has evolved, into a symbol of trust & reliability. TCS provides domestic & international express services to consumers, corporates, SMEs and households alike, with pickups & deliveries crossing over 6 million a month. This it does through a wide network of 155 offices making it the biggest network in the country .TCS operates with over 7,000 Professionals, 24/7 call center, 530 plus conveniently located Express Centers, dedicated chartered aircraft, 2000 on-line & offline locations, 250 plus satellite tracked delivery vehicles and a proficient team of couriers dedicated to providing you the best of service and reliability in the industry. With a view to enlarging its presence in the global village, TCS operates in international territories through its business partners in Dubai and London, providing access to its customers to over 3,500 destinations worldwide.
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